The Federal Competition and Consumer Protection Commission (FCCPC) has launched an investigation into Uber’s withdrawal from Nigeria, examining whether any customer services or obligations were left unresolved after the company ended its operations in the country.

The Executive Vice Chairman and CEO of the FCCPC, Mr Tunji Bello, disclosed this in a text message to Bloomberg, stating that the Commission was examining the circumstances surrounding Uber’s departure and its implications for customers.

The Investigation follows Uber’s decision to wind down its operations in Nigeria and Uganda, effective Wednesday, September 2, 2026. The move marked the end of the company’s 12-year presence in Nigeria and reportedly surprised some riders and drivers who relied on the platform.

According to Mr Bello’s text, “the Commission was particularly concerned about customers whose services may not have been completed before Uber ceased operations, as officials at the Commission are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers.”

“Uber has not provided a specific reason for its decision to leave Nigeria, Africa’s most populous country. The company commenced operations in Lagos in 2014 and subsequently established itself as a major player in the country’s rapidly expanding ride-hailing market.”

“Its operations have, however, faced increasing competition over the years, particularly from Estonia-based Bolt, while economic pressures have also affected consumers’ purchasing power and increased the cost of providing mobility services.”

In announcing its departure on September 2, Uber said the decision followed a thorough review of its business. The company explained that the withdrawal was restricted to Nigeria and Uganda and would not affect its operations in other African markets.

Uber also said its immediate focus was to support drivers, riders and members of its local teams throughout the transition. The company’s exit came amid recent developments concerning e-hailing services at Nigerian airports, leading to speculation that a directive from the Federal Airports Authority of Nigeria may have influenced its decision; however, Uber denied any connection between the FAAN directive and its decision to withdraw from Nigeria.

The FCCPC’s intervention now shifts attention to the obligations Uber may have had to customers before terminating its Nigerian operations. The outcome of the Commission’s review could determine whether the company adequately addressed outstanding customer-related matters as part of its exit from the Nigerian market. (The Nation)