In April 2025, the Nigerian Electricity Regulatory Commission (NERC) received 78,483 complaints, it has been learnt.

Forty-two per cent of the complaints, according to its April 2025 Fact sheet, which our Abuja correspondent obtained yesterday, was about metering.

NERC also noted that 23 per cent of the complaints concerned billing while service interruption was 9 per cent and issues related to voltage, disconnection constituted 26 per cent.

The report said: “April 2025 Factsheet – Metering & Customer Service Standards: 77,634 customers were newly metered National metering rate stands at 53.63%.

” A total of 78,483 complaints were received, with the top issues related to: Metering (42%) Billing (23%) Service Interruption. Service Interruption (9%), Other issues like voltage, disconnection & load shedding (26%).”

In the Nigerian Electricity Supply Industry (NESI), according to the NERC report, total active customers were 11,700,422.

The report said in the month under review, metered customers were 77,634 while 6,274,936 were metered customers.

NERC said metering rate was 53.63 per cent while metering rate was 42 per cent.

The commission also said Ikeja DisCo recorded the highest metering rate with 83.77 per cent as Yola DisCo was the lowest with 28.53 per cent.

NERC further said Abuja DisCo topped the chat of newly metered customers with 59,569 followed by Ibadan DisCo 22,931 customers.

The report however said Yola DisCo recorded the least newly metered customers with 1,555. (The Nation)