… Demands refund for services paid for but not rendered

By PETER ANOSIKE

The management of Airport Golden Tulip Hotel, Murtala Muhammed International Airport Road Lagos, has told Ikeja Electric to remove them from Band A and take them back B due to the electric company’s inability to fulfill the requirement of feeders categorized underBand A.

In a letter of complaint addressed to the Chief Commercial Officer of the electricity distributing company, they said that upon they are classified under Band A, with a promise of a minimum of 20 hours they hardly have up to 12 hours steady power supply per day.

They said that with the epileptic power supply, they are still spending a lot of money on diesel and other sources of energy.

According to them, being in Band A and not getting the required power supply is fraudulent and as such they want to be reclassified to Band B with immediate effect.

“I am writing on behalf of Airport Golden Tulip hotel to formerly register our compliant concerning the inconsistent power supply we have been experiencing under the Band A power grade in the past months. Despite our categorization and subsequent billing under Band A, our supply has been erratic, averaging only 12 hours per day, with the recurrent high voltage fluctuations. This inconsistency has severally impacted our operations and increased our operational costs to the extent that we are now running our business at a loss,” the letter reads in part.

The management said that given the current power supply pattern, it is quite clear that their actual service level aligns more closely with Band B, adding that they are respectfully requesting that their feeder be officially reclassified to Band B, which reflects the quality of supply they are receiving.

Furthermore, they said that they want a refund for the excess charges applied to them under the Band A tariff as that did not correspond with the supplies that they have been receiving.

They said that when they complained to the Nigerian Electricity Regulatory Commission, they were asked to come back in the next 30 days which made them to suspect connivance between the regulatory body and the distributing agency to continue to exploit the consumers.