By CHARLES IWUOHA
The Enugu Electricity Distribution Company PLC (EEDC) has used the occasion of the 2022 Customer Service week (CSW) to celebrate its esteemed customers, appreciating them for their support and cooperation over the years.
The CSW is a global event, which is celebrated annually within the first week of every October, and it avails service-oriented organisations like EEDC the opportunity to appreciate its customers.
The theme for this year’s Customer Service Week which holds from Monday, October 3 to Friday, October 7, is “Celebrate Service”.
The Head, Customer Service, EEDC, Ijeoma Ogudebe, said that the theme for this year’s event further reawakens the consciousness that great customer service is a powerful tool for the growth and success of any business enterprise, as it emphasizes customer affection through efficient service delivery.
She recounted that EEDC has been participating in this global event because of the very high regard it has for its customers.
According to Ogudebe, special programs have been lined up for the week, to appreciate both customers and staff who have consistently distinguished themselves in the area of customer service.
“Ordinarily, our CSW programs would have commenced today, but for the Monday sit-at-home, we are now starting on Tuesday; to wrap it up in grand style on Saturday 8th October 2022, with a Health Walk,” she said.
Highlights of the event include; cutting of the CSW cake, standing ovation for our customers and light refreshment, top management attending to walk-in customers, school visitation, customer engagement/enlightenment, recognition of customer-centric staff, etc
“Our customers are the reason we are in business; without them, there's no us. That is why we are using the occasion of the 2022 CSW to say a very big thank you to them, for their support.
“We are consistently working at improving our processes, seeking diverse ways to better our service delivery, and continue to put smiles on their faces,” Ogudebe assured.
"We are not perfect, and that informs why we are investing on infrastructure that will make us accessible to our customers, to ensure they have enjoyable experience
“Our 24/7 Call Center where customers can call and make enquiries or lodge complaints is still very much active, and we have recruited and expanded our agents to make the experience hitch free.
“Customers can also send us SMS/WhatsApp via 0815 082 6060 or 0815 082 6061, or better still, send us email through: customerservice@enugudisco.com
“Our well trained Customer Service Representative are still there to attend to our customers at our over 147 Service Centers, and our 16 District Offices across our franchise area"
''Our utmost desire is to ensure that our customers are happy with the quality of services we offer them, and we won't rest until that is achieved," she further said.
