As a strategic measure to curb ever-rising complaints of data depletion by subscribers, feelers from the industry indicated that Mobile Network Operators (MNOs) may introduce a data calculator to enable users to measure usage.

The data calculator is a tool that shows subscribers how their data is used daily.

Hitherto, telecom operators, largely the MNOs, were already providing subscribers a daily report of data used the previous day, as part of directives from the Nigerian Communications Commission (NCC) to drive transparency.

According to a report by Nairametrics, an industry source confirmed the new measure, noting that subscriber complaints over data depletion have now become a major concern in the industry, as it undermines trust.

“An average subscriber believes their service provider steals their data once their data is exhausted before time or depletes faster than they expected, which is not true.

“Over the years, we have tried to enlighten subscribers on factors that could lead to the fast depletion of their data, which include smartphone functionality, among others.

“And now, we are looking at tools that could show the subscribers not just what they have used, but also how they have used it to further promote transparency,” the source said.

According to the source, operators are also intensifying their sensitisation campaigns to help subscribers understand why their data can run out quickly.

Recall that NCC carried out an audit about 24 months ago across the mobile networks and found out that there was “no major” issue of data depletion, contrary to claims and complaints by subscribers.

Findings showed that the major issue still concerns the types of mobile phones and the activities users perform on them. (The Guardian)

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