NLNG Corporate Teamwork banner First bank FinTech summit Fidelity bank card banner Emerald Energy Institute Camano banner

UBA celebrates staff, customers at Customer Service Week

By News Express on 08/10/2019

Gmail icon

Views: 193


Pan African Financial services institution, United Bank for Africa, is joining the rest of the world to celebrate the 2019 Customer Service Week, themed, “Magic Happens Here”, with recognitions for staff who have excelled in excellent service delivery.

The event which is commemorated all over the world, recognises the importance of customer service and seeks to show appreciation to the staff who serve and support customers with the highest degree of care and professionalism.

The theme for this year’s celebrations embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.

Already, all branches of the bank are engaged in various activities which will make the week-long celebration exciting and memorable. Branches have been colourfully decorated, and customers are being treated to different exciting gifts and activities. 

UBA’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka, who spoke on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers, and urged them not to rest on their oars.

He said: “Over three years ago, we resolved to address the persistent customer service challenges in the Bank by launching the Customer First (C1st) Philosophy. The primary objective of which was to transform the Bank into an undisputed customer-focused institution delivering excellent financial services from the customers’ standpoint.

“As we celebrate this year’s Customer Service Week, I would like to express my gratitude to you all for the journey so far. It is my belief that, with our collective strength and commitment to the Bank’s corporate goals, the on-going crusade on Customer-First Philosophy, anchored on our core values; Enterprise, Excellence and Execution (3EEEs), the C1st drive will permeate the system and become our most treasured initiative group wide.”

Explaining the theme, he urged staff to do all they can to go the extra mile and promote great satisfaction for customers, adding: “Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”

The GMD seized the opportunity to explain that UBA is on the right trajectory to entrenching herself as the preferred bank in the hearts of customers, adding “Our primary objective is to imbibe and demonstrate C1st philosophy as a ‘way of life’ in all our engagements with customers. This is truly our core essence and how we wish to be primarily recognised always.”

Also commenting on the special week, the Group Executive, Customer Fulfilment Centre, UBA Group, Mr Anant Rao, said that  UBA in the last three years  has deliberately focused on  its  Customer 1st philosophy leveraging on a three prong lever of  People, Process and Technology, saying that large scale transformations have been engendered with clear focus on serving the needs of the customers while laying emphasis on creating a holistic  end to end customer journey and with our ecosystem revolving around our customers.

“The singular mission of our consistent and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalised at UBA. The mantra of our Customers being our employers has been ingrained into the psyche of each and every staff,” Rao noted.

The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touch points. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine.

Source News Express

Posted 08/10/2019 1:54:51 PM

 

 

CLASSIFIED ADS

 

You may also like...
Property worth millions of Naira destroyed in Ibadan...

Uduaghan wins 3 major awards, explains goal of...

We didn’t favour music star Korede Bello during...

N1.1bn truckload of Codeine cough syrup impounded in...

Terrorists seize five-star hotel in Pakistan

339 hard drug users convicted in Kano

Igbo group lauds Tinubu’s leadership quality

Alex Otti, this is not your time (Ogechi...

Jealous lover boy stabs rival, heartthrob on Xmas...

Confirmed: 3 dead, 5 survive Kaduna building collapse...

PTA rejects imposition of N5,000 insurance fees in...

Kano screens 11,000 cooks for school feeding programme...

 

Latest News Presidency: PDP Reps raise alarm over alleged plot to subvert Atiku’s case at Supreme Court Killer of MTN staff sentenced to death by hanging Politician at the centre of Trump impeachment inquiry dies Bayelsa 2019: Dickson’s commissioner resigns Read what South East governors ask Buhari to do Gunmen kill one, abduct five others in Kaduna Ogwashi-Uku: Why we approved Okonjo-Iweala's brother as Obi - Govt Four Niger State workers die in car crash We’ll only register candidates with NIN for 2020 UTME – JAMB Bello buys 1,000 unregistered tinted vehicles for thugs to rig election, PDP alleges •PDP is confused, governor's aide responds Farmers, architects, hairdressers have sex more than people with other jobs - Research Dickson, Wike, other oil-producing state governors meet Buhari

 

Most Read NUDE PHOTO OF OMOTOLA JALADE-EKEINDE surfaces online (551,263 views) Nigerian female sex addict opens up, says ‘I like it with both men and women’ (447,479 views) Shameless Genevieve Nnaji exposes breasts in public (395,040 views) Finally named: The full list of friends of Nigerian female sex addict who prowled Facebook (330,818 views) OLUMBA OLUMBA OBU (the one who called himself God) IS DEAD (299,078 views) 10 cars more expensive than Jets (264,684 views) Igbo scholar disgraces Femi Fani-Kayode •Demolishes claims on Igbo/Yoruba history with facts and figures (256,141 views) Breaking News: POPULAR REVEREND CONVERTS TO ISLAM in Kaduna (Nigeria) (253,432 views) OBJ’s son reported dead in Lagos plane crash •Names of more victims emerge (234,932 views) My wasted years in Olumba Olumba Obu’s Evil Brotherhood (221,121 views) Lagos plane crash: Journalist releases victims’ names (198,618 views) THE FINAL DISGRACE: Igbo scholar unleashes more facts about Igbo/Yoruba history, finishes off Femi Fani-Kayode with second article (195,825 views)

 

CBN milk production

CBN banner advert

UBA Wise Savers Promo

 

Categories Advertorials (3) African Press Organisation (81) Art & Literature (105) Business & Economy (4,497) Business Verdict (85) Columnists (1,130) Complaints & Requests (96) Enterprise & Opportunities (217) Entertainment (690) Features (833) Global Business Monitor (466) ICT Monitor (66) International (4,084) Interview (204) Live Commentary (30) Love Matters (174) Maggie's Blog (448) News (52,744) Opinion (1,396) Pidgin (17) Politics (11,581) Religion (1,111) Sports (2,196) Stock Watch (39) AMA & Al Jazeera Global Update

 

 

 

 

 

 

APO Group Partner

 

 

CLASSIFIED ADS

GOCOP Accredited Member

GOCOP Accredited member

 

 

Africa Media Agency and Al Jazeera