EEDC introduces bi-lingual internet-based smart bill system

Posted by Charles Iwuoha, Enugu | 16 April 2018 | 1,256 times

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The management of Enugu Electricity Distribution Company (EEDC) on Monday said it has introduced a bi-lingual internet-based smart bill payment system to further reduce time-wasting and stress of bill payment by its customers. 

The Head, Communications of EEDC, Mr Emeka Ezeh, who disclosed this through a statement, said that the new internet-based bill payment option known as “Energy Pay” is part of the company’s continuous drive towards the development of innovative solutions that enhance customers’ experience. 

Ezeh said that the online payment portal, which had been integrated to EEDC website, would allow both prepaid and postpaid customers a fast, safe and convenient option to pay their electricity bills at no extra or additional cost. 

His words: “This payment option is an addition to complement other existing bill payment channels offered by EEDC, thereby making available to its customers a wide range of convenient payment options.

“The service is designed in both English and Igbo languages, and comes with some unique features.

“These features include: SMS and Email transaction notification, which is a confirmation of the transaction status to the customer via the phone number and e-mail address supplied by the customer.

“Payment/transaction history, this enable customers view their payment history, with the ability to also resend failed/unprocessed transactions.

“Another interesting thing about this payment option is that it allows for multiple transactions, and it is also mobile friendly; that means that customers can conveniently initiate and perfect the transaction anywhere, on any applicable device, provided there is internet access.”

According to Ezeh, to get started, simply log on to our website at www.enugudisco.com and click on the “Make Payment” button or visit:

cashcollection.myeedc.com/energypay.

“Prepaid customers are required to input their meter number or account number, while the postpaid customers are to input their account number. When that is done, information about the customer will be displayed for confirmation before payment process is initiated,” he said.

Ezeh, however, advised customers to take advantage of Energy Pay as well as other bill payment options available to them in paying their electricity bills promptly for continued improved service.

 


Source: News Express

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