Fidelity bank banner UBA banner
Apple apologises for slowing iPhone, drops battery prices

By Heather Kelly on 29/12/2017

Share on facebook Yahoo mail icon Gmail icon Share on Google+

Views: 979

•iPhones
•iPhones

Apple has apologised to customers for how it rolled out an update that can slow down older iPhones. It is offering cheaper battery replacements to make up for it.

In a lengthy message posted on its site Thursday, the company gave an in-depth explanation for the controversial update. To make amends, Apple will temporarily drop the price of replacement batteries to $29 starting in late January. The price will go back up to the usual $79 in 2019.

Customers are upset with the company over a software update that deliberately slowed down older phones in some situations to extend battery life. Some thought it was a ploy to get people to upgrade to new devices. A number of people have filed lawsuits over the feature and are seeking class action status.

The feature will stay on phones, but Apple says an upcoming iOS update will “give users more visibility into the health of their iPhone’s battery.” It did not say if it will give them the ability to turn the feature off or on.

“We know that some of you feel Apple has let you down. We apologise,” said the message.

The company confirmed the slowdown last week, but said it was part of a power management feature meant to prevent older batteries from shutting down suddenly.

“First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades,” the post said.

A year ago, some iPhone users reported their devices were shutting down unexpectedly even when they showed some battery power left. It wasn’t caused by defective batteries, according to Apple, but normal issues with aging lithium ion batteries.

To address the issue, Apple included an update in iOS that would slow down a phone during peak processing events to prevent the battery from shutting off. It affected the iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus and iPhone SE. Apple later rolled out the same update for iPhone 7 and iPhone 7 Plus devices. It did not tell customers how the update worked at the time.

Apple says users began reporting slower performance in the fall, when iOS 11 was released. The company said it first assumed it was caused by a “normal, temporary” lag caused by a new operating system update, and small bugs in the iOS.

“We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices,” said the company.

Apple calls its lithium ion batteries “consumable components” in the post, meaning they're meant to be replaced. But because of the iPhone’s design, the process is not as simple as popping in a fresh battery.

To switch out a battery on an iPhone, you have to go to an Apple retailer or ship your phone to Apple. You can also use a third-party service or order a kit to do it yourself, though those options will void an existing warranty.

Upgrading to a new battery will clear up any slowdowns related to the update, said Apple. (BBC)

Source News Express

Posted 29/12/2017 12:29:40 PM

 

Share on facebook Yahoo mail icon Gmail icon Share on Google+


 

CLASSIFIED ADS

 

You may also like...
Double Salaries: Group petitions UNIOSUN Management, Police

APGA chieftain to Buhari: Engage economic and financial...

4 days to 2013 South Africa Cup of...

State Assembly Speakers emerge in Lagos, Enugu, Kaduna...

Jonathan's govt is corrupt, says Asari Dokubo

Why we are showcasing FG’s projects nationwide —...

Pilgrimage: Sultan calls for restoration of Amirul Hajj...

FG purchases earthquake monitoring equipment

CBN introduces use of Form X for SMEs...

Time spent at Jaw Jaw Africa the best...

Accident claims 18 in Ekiti

Breaking: Chaos at National Assembly •Police, SSS barricade...

 

Latest News APC governors collect signatures to remove Oshiomhole as party chairman Lagos Assembly reacts to impeachment moves against Ambode EFCC to investigate abandoned projects across the country Man hacks farmer, policeman to death in Ondo Kutigi, Tukur: Nigeria has lost two great patriots, says Obi Doctors find 122 nails in patient’s stomach Money laundering: Court remands Fayose in EFCC custody Military kills three Gana boys in Benue NYSC suspends Orientation Course in Kaduna ‘till further notice’ Supreme Court reinstates injunction order against Rivers APC congresses MRA inducts PTDF into ‘FOI Hall of Shame’, expresses concern over FG’s failure to act NHIS workers block suspended Executive Secretary from entering office

 

Most Read NUDE PHOTO OF OMOTOLA JALADE-EKEINDE surfaces online (408,932 views) Nigerian female sex addict opens up, says ‘I like it with both men and women’ (383,552 views) Shameless Genevieve Nnaji exposes breasts in public (315,978 views) Finally named: The full list of friends of Nigerian female sex addict who prowled Facebook (259,130 views) OLUMBA OLUMBA OBU (the one who called himself God) IS DEAD (238,412 views) Igbo scholar disgraces Femi Fani-Kayode •Demolishes claims on Igbo/Yoruba history with facts and figures (224,979 views) Breaking News: POPULAR REVEREND CONVERTS TO ISLAM in Kaduna (Nigeria) (204,854 views) OBJ’s son reported dead in Lagos plane crash •Names of more victims emerge (186,272 views) My wasted years in Olumba Olumba Obu’s Evil Brotherhood (171,136 views) THE FINAL DISGRACE: Igbo scholar unleashes more facts about Igbo/Yoruba history, finishes off Femi Fani-Kayode with second article (166,372 views) Lagos plane crash: Journalist releases victims’ names (162,046 views) Gunmen kill ASP, 2 other police officers in vain bid to kidnap Rivers PDP chieftain (149,734 views)

 

Categories Advertorials (3) African Press Organisation (81) Art & Literature (70) Business & Economy (3,703) Business Verdict (52) Columnists (949) Complaints & Requests (94) Enterprise & Opportunities (207) Entertainment (561) Features (660) Global Business Monitor (305) International (2,564) Interview (165) Live Commentary (28) Love Matters (145) News (39,834) Opinion (1,127) Pidgin (13) Politics (7,344) Religion (885) Sports (1,739) Stock Watch (35) AMA & Al Jazeera Global Update

 

NLNG Prize for Literature 2018

Zenith Zero Balance

CBN banner

Firstmobile banner

 

 

 

NEWS EXPRESS TV

LIBYA vs NIGERIA 2-3 Goals Highlights

 

APO Group Partner

 

 

CLASSIFIED ADS

GOCOP Accredited Member

GOCOP Accredited member

 

 

Africa Media Agency and Al Jazeera

Advertisement