Posted by News Express | 25 September 2017 | 2,065 times
United Bank for Africa (UBA) Plc has caused a stir in the market through the deployment of Al-powered Callback Technology.
The Al-Powered Callback Technology is one that enables the bank to call back customers instantly when they contact the bank for one reason or the other.
The UBA Group seems to have taken advantage of this high-powered system that even western banks are yet to fully implement as it has gone beyond the legacy banking systems, to omni channel marketing and social media lead generation. This largely involves meeting its customers where they are – on websites, email, social networks, and cross-device platforms.
It is interesting to note that customers calling the bank for various reasons now have the option of requesting a call back to get on demand information. This has been implemented by using web to phone callback technology developed by Lucep.
Basically, the way it works is that customers can see the website widget deployed on the bank’s website for several financial services and products, wherein they can enter in their name and number, and select the reason for which they want a call back.
Thereafter, the Lucep AI takes the callback request, and distributes it to the right team, ensuring it goes to an authorised member of the team who has the app on their smartphone. This member can then connect back to the customer through the app itself.
Such instant response systems have huge benefits especially when it’s about following up on new customers who are inquiring about banking services. If for example, a potential client is searching for the best mortgage rates and calls several banks including UBA. UBA being the only bank that has implemented this Al -powered technology with an instant lead response system, is able to give the customer a call-back within one or two minutes.
This activity will naturally give the bank an edge over its competition as it will probably be the first to reach the customer back. The bank is therefore able to engage customers and offer their services faster than any other bank.
It is this kind of attention to detail, personalised service, and deft use of the latest technologies that has helped UBA stay ahead of its competitors in Africa, and ahead of the trends in the global banking industry.
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