Fidelity bank banner UBA banner
Fidelity Bank targets better customer service with new app upgrade

By News Express on 08/04/2016

Share on facebook Yahoo mail icon Gmail icon Share on Google+

Views: 1,999


Determined to provide cutting-edge, round-the-clock banking services to its teeming customers, one of Nigeria’s highly diversified financial services providers has announced the upgrade of its mobile-based banking application – Fidelity Online Banking app.

In a statement issued Friday in Lagos, Fidelity Bank Plc said that the much improved software application puts the financial institution in a pole position to drive efficient service delivery and customer acquisition by essentially placing innovative financial services in the hands of Nigerians residing in unserved and underserved communities. This move, it said, is indicative of the bank’s unwavering commitment towards meeting the financial inclusion mandates of the Central Bank of Nigeria (CBN).

With an increasing customer base, Fidelity Bank says it is channeling significant human and financial resources towards building an innovative, secure digital banking platform with a huge emphasis on superior user experience. It noted that the upgrade will enable subscribers of the Online Banking application carry out more banking transactions well beyond mundane financial services such as funds transfers and bills payment, in a secured environment anytime, anywhere.

Divisional Head, Electronic Banking, Adédèjì Olówè, explained that the new Fidelity Online app is not just an upgrade of the old but a new application with enhanced features that can be used with a range of mobile devices such as Apple, Samsung, Blackberry and other Android products. He disclosed that the app offers customers a simple, seamless and secure banking, adding that customers can bank, how and when they want to. “With Fidelity Online App, our bank is always open 24/7,” Olówè said.

The upgrade, Olówè insisted, is significant considering the growing number of Nigerians moving from the banking halls to mobile phones or tabs to do their day-to-day banking transactions, adding that online financial services offer a stepping stone to financial inclusion. “We are meeting these demands with the Online Banking app in both form and function, with an important focus on the quality service delivered to customers,” he said.

He pointed out that the key feature of the app is the ease associated with registration, saying: “Registration is a self-service process, not to mention the fact that customers can activate soft-token and set their transaction limit securely from the comfort of their homes or offices.”

Other features of the Fidelity Online App include: the ability to validate beneficiaries of cash transfers before a transfer is made; use of same username and password on both mobile and web; the increased number of billers that can be paid directly from Fidelity Online platform such as utility bills, toll firms, churches, cable and internet subscriptions, amongst others.

Source News Express

Posted 08/04/2016 5:13:35 PM

 

Share on facebook Yahoo mail icon Gmail icon Share on Google+


 

CLASSIFIED ADS

 

You may also like...
Experiential marketers decry dwindling fortunes, restrategise to grow...

Pericoma: When an ancestor travels

Top blogger Princess Linda Moses opens up on...

Panic in Anambra, Imo, Delta over Army medical...

Sultan wades into Hijab controversy

Corps members laud Akwa Ibom Speaker on youth...

Onaiyekan weeps as late priest goes home

Nigerians in America launch campaign for the recall...

Buhari advocates synergy, collaboration to grow Africa’s maritime...

WAEC compiles list of erring supervisors for sanctions...

Rivers PDP lampoons APC, lauds Osinbajo for honouring...

Cement: Dangote tackles price hike with enhanced production...

 

Latest News Wonder banks defraud over 1,000 people in Abia Body of abducted APC chieftain found in Rivers 2019: Why South-South is backing Atiku — Edwin Clark Alleged Fraud: Court orders service on Oshiomhole, EFCC Obasanjo sues radio presenter for N1bn over Bola Ige’s death 78-year-old serial killer confesses to killing 90 people Foreign investors, govt divest from banks 2019: International community beams searchlight on Nigeria 2019: Kashamu emerges Ogun PDP governorship candidate FG, States, LGs share N2.28tn in one quarter Eid-el-Maulud: Okowa urges sober reflection, seeks prayers for peaceful elections Buhari begs politicians not to set Nigeria ablaze, launches campaign manual

 

Most Read NUDE PHOTO OF OMOTOLA JALADE-EKEINDE surfaces online (422,177 views) Nigerian female sex addict opens up, says ‘I like it with both men and women’ (390,515 views) Shameless Genevieve Nnaji exposes breasts in public (323,563 views) Finally named: The full list of friends of Nigerian female sex addict who prowled Facebook (272,016 views) OLUMBA OLUMBA OBU (the one who called himself God) IS DEAD (244,576 views) Igbo scholar disgraces Femi Fani-Kayode •Demolishes claims on Igbo/Yoruba history with facts and figures (227,679 views) Breaking News: POPULAR REVEREND CONVERTS TO ISLAM in Kaduna (Nigeria) (209,387 views) OBJ’s son reported dead in Lagos plane crash •Names of more victims emerge (190,951 views) My wasted years in Olumba Olumba Obu’s Evil Brotherhood (176,243 views) THE FINAL DISGRACE: Igbo scholar unleashes more facts about Igbo/Yoruba history, finishes off Femi Fani-Kayode with second article (168,783 views) Lagos plane crash: Journalist releases victims’ names (165,349 views) Gunmen kill ASP, 2 other police officers in vain bid to kidnap Rivers PDP chieftain (152,199 views)

 

Zenith Zero Balance First Bank chat banking

 

Categories Advertorials (3) African Press Organisation (81) Art & Literature (74) Business & Economy (3,801) Business Verdict (54) Columnists (964) Complaints & Requests (94) Enterprise & Opportunities (208) Entertainment (568) Features (670) Global Business Monitor (310) International (2,699) Interview (167) Live Commentary (28) Love Matters (146) Maggie's Blog (38) News (40,653) Opinion (1,144) Pidgin (13) Politics (7,793) Religion (902) Sports (1,780) Stock Watch (35) AMA & Al Jazeera Global Update

 

 

 

 

APO Group Partner

 

 

CLASSIFIED ADS

GOCOP Accredited Member

GOCOP Accredited member

 

 

Africa Media Agency and Al Jazeera