Firstbank upgrades infrastructure, promises enhanced service delivery

Posted by News Express | 8 June 2013 | 4,116 times

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First Bank of Nigeria Limited (FirstBank) is currently upgrading its IT infrastructure to enhance service delivery and provide specialised financial solutions to all its customer segments. “The Bank’s upgrade to Finacle 10 banking platform will simplify customer transactions, support the latest database technologies as well as improve functional and operational capabilities on its network,” according to a statement made available to News Express.

The country’s premier bank said that:

The Bank’s Finacle 10 platform will drive operations that support new lines of business and further extend our services to the under-banked and unbanked in the nation.

The upgrade aligns with the Bank’s quest to ensure it reviews its IT infrastructure to be better positioned to offer efficient services to its over 7 million customers across the globe.

From 6/06/13 to 8/6/13 FirstBank customers can access funds via ATMs, FirstOnline & Firstmonie during the upgrade. All channels and branches will resume normal operations on Monday June 10, 2013.

Please click this link for more information on the upgrade: useful link

Please remember not to reveal your online banking password, token no, card pin to a third party or respond to suspicious mails/calls

Please click for your FirstBank safe Banking tips.

Customers who have any issues or enquiries, you can reach the Bank instantly by calling any of our dedicated phone numbers: (0700FIRSTCONTACT i.e. 0700-34778-2668228; 01-4485500; 0708-062-5000); by Email:, Our social media channels (Facebook: and Twitter: @firstbankngr with the hash tag #FirstBankCares) are also available for customer issues and service updates.

•Photo shows First Bank CEO, Bisi Onasanya.

Source: News Express

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