Night of fun as Airtel bonds with Abuja customers . . . promises “new product ideas that would enhance the service experience”

Posted by News Express | 1 May 2013 | 4,989 times

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It was a night of fun as leading telecoms operator, Airtel Nigeria, recently bonded with its high-end customers during a dinner organised for them at Transcorp Hilton Hotel in Abuja, the Nigerian capital.

It was a night that featured a blend of comedy, live music and other forms of entertainment well attended by representatives of financial sector, manufacturing, oil and gas as well as government.

Speaking at the event, Segun Ogunsanya, Managing Director and Chief Executive Officer, Airtel Nigeria, restated the company’s preparedness to continue to delight its existing customers and to also welcome the new ones that would be joining it from other operators under the newly launched Mobile Number Portability (MNP).

He also reiterated Airtel’s commitment to evolving new product ideas that would enhance the service experience on its network and position the company as the preferred network for Nigerians seeking to join the “network that works.” 

Mr. Ogunsanya further noted that the company’s rich portfolio of products and services have their roots in the tradition of the parent company, Bharti Airtel, which always strives to establish its rich culture of service in diverse markets where it operates.

“The Nigerian telecoms landscape is wearing a new look today because of the innovative and transformational product and service initiatives we introduced into the market. Our commitment to you is very clear: to stay competitive in a fast-changing telecommunications world and to keep you ahead in terms of service delivery that makes good business, social and economic sense. In doing this, we must bring to bear our skills in adapting to change and our ability to innovate,” he said.

Airtel’s Director of Regulatory affairs, Osondu Nwokoro, spoke on MNP and how it works. he assured of the company’s readiness to absorb up to 100% of its current over 23 million customer base as a result of the robust infrastructure it has laid over the past two years.

Mr. Nwokoro stated that telecoms consumers in Nigeria had a lot to gain by being on Airtel network as the company had committed enormous resources on capacity and infrastructural building, to ensure delightful telecoms experience to customers at all times.

The Airtel corporate customers’ forum provided the company a platform to engage with its customers from the public and organised private sectors in Abuja and environs.

The company also used the platform to acknowledge and appreciate customer loyalty to the brand by providing them with gifts that included top-of-range smart phones and other exotic items.

Customers at the upscale event were provided an opportunity to share useful insights on service experience and desired telecoms solutions that would help them grow and sustain their businesses.

Photo from the event shows MD/CEO Segun Ogunsanya (middle) and others enjoying the evening.

Source: News Express

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