Fidelity bank banner Bayelsa State banner
Apple apologises for slowing iPhone, drops battery prices

By Heather Kelly on 29/12/2017

Share on facebook Yahoo mail icon Gmail icon Share on Google+

Views: 863

•iPhones
•iPhones

Apple has apologised to customers for how it rolled out an update that can slow down older iPhones. It is offering cheaper battery replacements to make up for it.

In a lengthy message posted on its site Thursday, the company gave an in-depth explanation for the controversial update. To make amends, Apple will temporarily drop the price of replacement batteries to $29 starting in late January. The price will go back up to the usual $79 in 2019.

Customers are upset with the company over a software update that deliberately slowed down older phones in some situations to extend battery life. Some thought it was a ploy to get people to upgrade to new devices. A number of people have filed lawsuits over the feature and are seeking class action status.

The feature will stay on phones, but Apple says an upcoming iOS update will “give users more visibility into the health of their iPhone’s battery.” It did not say if it will give them the ability to turn the feature off or on.

“We know that some of you feel Apple has let you down. We apologise,” said the message.

The company confirmed the slowdown last week, but said it was part of a power management feature meant to prevent older batteries from shutting down suddenly.

“First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades,” the post said.

A year ago, some iPhone users reported their devices were shutting down unexpectedly even when they showed some battery power left. It wasn’t caused by defective batteries, according to Apple, but normal issues with aging lithium ion batteries.

To address the issue, Apple included an update in iOS that would slow down a phone during peak processing events to prevent the battery from shutting off. It affected the iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus and iPhone SE. Apple later rolled out the same update for iPhone 7 and iPhone 7 Plus devices. It did not tell customers how the update worked at the time.

Apple says users began reporting slower performance in the fall, when iOS 11 was released. The company said it first assumed it was caused by a “normal, temporary” lag caused by a new operating system update, and small bugs in the iOS.

“We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices,” said the company.

Apple calls its lithium ion batteries “consumable components” in the post, meaning they're meant to be replaced. But because of the iPhone’s design, the process is not as simple as popping in a fresh battery.

To switch out a battery on an iPhone, you have to go to an Apple retailer or ship your phone to Apple. You can also use a third-party service or order a kit to do it yourself, though those options will void an existing warranty.

Upgrading to a new battery will clear up any slowdowns related to the update, said Apple. (BBC)

Source News Express

Posted 29/12/2017 12:29:40 PM

 

Share on facebook Yahoo mail icon Gmail icon Share on Google+


 

CLASSIFIED ADS

REVEALED: 3 natural ways to get stronger erections, last 25 minutes on bed, and increase manhood size without using drugs. Also, Natural Prostrate Enlargement Remedy.. Get In HERE...

 

You may also like...
News Express Publisher features in ‘Today In Nigeria’s...

Naira to weaken further

I’ll succeed Buhari in 2023 — Okorocha •Says...

Minister commends NUJ’s fight against corruption at the...

Customs, Nigerian Army synergise on patrol, training

Jonathan selects Abacha as one of Nigeria’s greatest...

8 trapped, 6 rescued in Abuja building collapse...

FMC Yenagoa probes baby’s death blamed on doctor’s...

Breaking News: Algerian passenger plane disappears with 116...

Aregbesola, Amosun, Okowa express shock, sadness over Senator...

Soludo delivers Realnews Magazine Third Anniversary Lecture

US, Nigeria seek immediate and peaceful resolution of...

 

Latest News Gunmen kill CBN staff in Gusau Dokubo spits fire, declares Buhari, APC enemies of Nigeria and Ijaw nation 2019: No election will hold in Biafraland – Zionists Train crushes ten people in Lagos Killings: Northern leaders shedding crocodile tears, says Presidency Gunmen kill radio commentator Adegboruwa sues Joe Igbokwe •Seeks prosecution by AGF; asks him to vacate public office Salary: Abia commissioner urges early resolution of FAAC impasse Air France leaves Nigerians stranded in Paris Why I announced my intention to run early – Buhari Dangote Cement invests $3bn on plants, grinding terminals across Africa •Employs 27,952 Nigerians in 2017 34,000 Cameroonian refugees in C/River– SEMA

 

Most Read NUDE PHOTO OF OMOTOLA JALADE-EKEINDE surfaces online (363,120 views) Nigerian female sex addict opens up, says ‘I like it with both men and women’ (358,993 views) Shameless Genevieve Nnaji exposes breasts in public (287,396 views) Finally named: The full list of friends of Nigerian female sex addict who prowled Facebook (235,839 views) OLUMBA OLUMBA OBU (the one who called himself God) IS DEAD (215,124 views) Igbo scholar disgraces Femi Fani-Kayode •Demolishes claims on Igbo/Yoruba history with facts and figures (212,863 views) Breaking News: POPULAR REVEREND CONVERTS TO ISLAM in Kaduna (Nigeria) (186,945 views) OBJ’s son reported dead in Lagos plane crash •Names of more victims emerge (168,884 views) THE FINAL DISGRACE: Igbo scholar unleashes more facts about Igbo/Yoruba history, finishes off Femi Fani-Kayode with second article (156,518 views) My wasted years in Olumba Olumba Obu’s Evil Brotherhood (153,173 views) Lagos plane crash: Journalist releases victims’ names (147,945 views) Gunmen kill ASP, 2 other police officers in vain bid to kidnap Rivers PDP chieftain (139,118 views)

 

Categories Advertorials (3) African Press Organisation (81) Art & Literature (52) Business & Economy (3,359) Business Verdict (46) Columnists (889) Complaints & Requests (94) Enterprise & Opportunities (207) Entertainment (516) Features (616) Global Business Monitor (286) International (2,148) Interview (157) Live Commentary (28) Love Matters (127) News (37,310) Opinion (1,024) Pidgin (10) Politics (5,622) Religion (786) Sports (1,612) Stock Watch (33) AMA & Al Jazeera Global Update

 

CBN banner

Firstmobile banner

 

 

NEWS EXPRESS TV

Nigerian detainees send SOS from Osama prison

 

APO Group Partner

 

 

CLASSIFIED ADS

GOCOP Accredited Member

GOCOP Accredited member

 

 

Africa Media Agency and Al Jazeera

Advertisement