GTB 737 banner Yudala banner

Franchise: Entitlement as a silent killer of business

By News Express on 02/01/2017

Share on facebook Yahoo mail icon Gmail icon

Views: 919


Entitlement is a stealthy and dangerous virus that has a widespread and abundant impact in your business. Often it becomes so rampant and normal that multi-unit franchisee owners do not even know there are any entitlement issues going on right in front of them.

Let’s start with understanding entitlement. Simply, it is when an individual believes they deserve to be treated differently than the rest of those around them. In business, entitlement exists when an employee or senior executive believes they should receive better or different treatment than their co-workers. There are a number of examples, but there are a few that have significant impact.

One example is with the long-time employee – the one that has been with your organisation the longest and has “tenure”. It is very common in this scenario for an employee to have a sense of privilege. They justify the fact that they are the most seasoned employee with the organisation, and even because of their invested time, they “are” “carry the load” for the organisation.

If this behaviour is not addressed, you can expect to see additional means of justification present themselves. It can show as a lack of teamwork and performance as compared to others, as selling themselves as the critical ingredient to the team/business instead of part of the business. Even worse, it can show in interactions with customers. This is especially critical if the long-term employee is disgruntled or does not feel as if they are getting the pay, benefits, or recognition they deserve.

Entitlement, regardless of source, can silently kill your business from the inside out. The individuals that feel privileged carry themselves with an overly confident attitude. They often take on more authority on decision-making than their role encompasses and will make statements or pass judgment to others as if they are speaking on the owner's behalf. This may harmfully sway the opinions of other team members and can cause low morale. An entitled attitude can also bring fraudulent activities against your business. This is especially true if the franchise owner has placed more trust in a long-term employee that knows their way around the system and knows how to manipulate process/procedure or the owner.

Overcoming or protecting you and your business from this form of entitlement is not always easy. There is often a sense of obligation to long-term employees because they have devoted their careers to you. The reality of the situation is that tenure does not dictate dedication or give a pass on performance. To combat this type of behavior, ensure your performance reviews include criteria to balance out the perceived “tenure power”. Here are some examples on how to ensure you are setting the tone of equality in your franchise:

Address the issue! When the long-term employee makes statements about their time devoted or their dedication, address it. Saying nothing is not an option as it gives the employee a false sense of being right. However, if you respond with a simple statement that clarifies tenure does not dictate the level of loyalty, you usually stop it in its tracks. 

Institute performance measures that are quantitative. This means that everyone is reviewed and analysed across the same performance criteria. Sometimes you find that the entitled employee does not work as hard as their co-workers because they have justified they have proven themselves to you.

Design a recognition programme. Employee of the month programmes or programmes that recognise employee contributions throughout the year go a long way in putting everyone on the playing field. Be an owner, not a friend. Long-time employees are like family in the business. They have been with you for a significant amount of time. However, just like working with family in the business, you must be the owner and/or a “performance coach” instead of the friend while working. This helps to create clear boundaries while maintaining relationships outside of work.

Though entitlement has many aspects and presents itself in an ever-expanding variety of ways, there are some common characteristics that include: the attitude of being special, being owed something, refusing to accept responsibility, making excuses, deferring of blame, and lacking an understanding of the impact of one’s behaviour on others.

Remember, in the case of the long-term employee or executive, their relationship with you has likely grown to feel like one of family. So as you identify entitlement in your organisation, address it from a compassionate center as there has likely been some enablement present in the organisation. Otherwise, there is a high chance of coming off as harsh or judgmental and the effort to address and rectify the needed attitude adjustment may be counterproductive.

Once we have identified how to spot entitlement and have built in some protective measures, we can focus on their growth, their change, and their well being and prosperity. We can help them:

Accept the cold hard facts, strains, stresses, and demands of reality, take responsibility for what's theirs to own. Shoulder the weight of their own life.

This is from the knowledge and understanding of the challenges that impact the success of an entrepreneurial owned business, this unique perspective comes not only from educational background; but, more importantly from experiences from generational and family member employee business succession planners.

We would take other perspectives of this article next week as we discuss further, however you can contact me for business advisory services and training – send me a message via WhatsApp or SMS.

•Lawrence Nwaodu is a small business expert and enterprise consultant, trained in the United Kingdom and the Netherlands, with an MBA in Entrepreneurship from The Management School, University of Liverpool, United Kingdom, and MSc in Finance and Financial Management Services from Rotterdam School of Management, Erasmus University Netherlands. Mr. Nwaodu is the Lead Consultant at IDEAS Exchange Consulting, Lagos. He can be reached via nwaodu.lawrence@hotmail.co.uk (07066375847).

Source News Express

Posted 02/01/2017 8:42:31 PM

 

Share on facebook Yahoo mail icon Gmail icon


 

CLASSIFIED ADS

Let us build the most comprehensive online database of worthy and credible Nigerians from all walks of life. It is worth doing!

Loss Off Your Belly Fats, Upper Arm Fat and Body Fats In 2weeks Time.. Click HERE To Start Now!

 

You may also like...
No cause for alarm over Akwa Ibom Guber...

Wait for Supreme Court judgement, PDP tells Sheriff...

Take over administration of Osun and Benue, FG...

Reps Accuse Hyundai Heavy Industry of abusing Local...

Troops spring surprise on Boko Haram terrorists, recover...

Mrs Jonathan takes campaign to Ekiti, pleads for...

Intersociety hails Obi, Umeh for ending APGA war...

Troops nab militant kingpin in Calabar

Orji wins Abia Central Senatorial contest

Shock, grief, as Anambra buries 4 family members...

Resident Doctors clear the air, say nationwide strike...

NNPC raises alarm over fake oil lifting approvals...

 

Latest News FG, 36 states share N2.56tr — Investigations •Akwa Ibom, Lagos, 8 other states top list Mitee sues FG over failed section of East/West Road •Demands immediate, effective fixing of collapsed part of PH-Onne axis No alternative to Buhari — NUPENG PDP, APC cannot rescue Nigeria, says Pastor Bakare Fertiliser: NSIA releases new whistle-blowing numbers Osun declares public holiday for traditional religious festival Stakeholders hail NIMASA on new Cabotage implementation initiative 30 CSOs hold rally for Buhari Police open investigation into assassination of Benue Governor’s aide El-Rufai wants Buhari to make changes, reduce work hours UPP primary tragedy: Chidoka visits family of deceased; demands investigation, justice Thunderstorm and rains to dominate today’s weather, says NiMet

 

Most Read Nigerian female sex addict opens up, says ‘I like it with both men and women’ (272,164 views) NUDE PHOTO OF OMOTOLA JALADE-EKEINDE surfaces online (254,083 views) Shameless Genevieve Nnaji exposes breasts in public (206,450 views) Igbo scholar disgraces Femi Fani-Kayode •Demolishes claims on Igbo/Yoruba history with facts and figures (174,421 views) Finally named: The full list of friends of Nigerian female sex addict who prowled Facebook (173,108 views) OLUMBA OLUMBA OBU (the one who called himself God) IS DEAD (154,694 views) Breaking News: POPULAR REVEREND CONVERTS TO ISLAM in Kaduna (Nigeria) (133,928 views) THE FINAL DISGRACE: Igbo scholar unleashes more facts about Igbo/Yoruba history, finishes off Femi Fani-Kayode with second article (125,091 views) OBJ’s son reported dead in Lagos plane crash •Names of more victims emerge (117,973 views) Lagos plane crash: Journalist releases victims’ names (109,406 views) Gunmen kill ASP, 2 other police officers in vain bid to kidnap Rivers PDP chieftain (108,710 views) APC cries foul as PDP’s Fayose takes early lead in Ekiti governorship election (101,258 views)

 

Categories Advertorials (3) African Press Organisation (81) Art & Literature (27) Business (2,661) Business Verdict (19) Columnists (728) Complaints & Requests (92) Enterprise & Opportunities (172) Entertainment (352) Features (476) Global Business Monitor (170) International (1,497) Interviews (128) Live Commentary (28) Love Matters (67) News (27,615) Opinion (781) Pidgin (8) Politics (3,858) Religion (597) Sports (1,306) Stock Watch (23) AMA & Al Jazeera Global Update

 

UBA mobile app

CBN words on marble advert

 

 

Senator Adeleke on the dancing steps in London

 

APO Newsbreak logo

 

CLASSIFIED ADS

Loss Off Your Belly Fats, Upper Arm Fat and Body Fats In 2weeks Time.. Click HERE To Start Now!

Let us build the most comprehensive online database of worthy and credible Nigerians from all walks of life. It is worth doing!

GOCOP Accredited Member

GOCOP Accredited member

 

 

Africa Media Agency and Al Jazeera

Advertisement



 

 

CLASSIFIED ADS

Loss Off Your Belly Fats, Upper Arm Fat and Body Fats In 2weeks Time.. Click HERE To Start Now!

Let us build the most comprehensive online database of worthy and credible Nigerians from all walks of life. It is worth doing!