GTB 737 banner Yudala banner

NCC urges telecom consumers to explore opportunities in ICT

By Osteen Oyibode, Asaba on 30/06/2015

Share on facebook Yahoo mail icon Gmail icon

Views: 1,466

Commissioner for Nigerian Communications Commission (NCC), Dr Michael Onyia,  has urged telecommunication consumers to explore opportunities available in the Information Communication Technology (ICT) in the country.

He also charged the media to showcase the positive areas of the Global System of Mobile (GSM) Telecommunication Service Providers rather than focusing on challenges in the sector.

The commissioner gave the charge at the 74th Edition of Consumer Outreach Programme, organised by NCC in Asaba, Delta State capital. He said focusing on the areas of strength would enable consumers key into opportunities to better their living standard.

He said the challenges of the service providers were obvious and that NCC has set up key performance indicators (KPI) which it would strictly monitor to ensure that consumers get improved services in the country.

He said that the commission would not relent in slamming sanctions on the service providers when their performance falls below the KPI.

According to him, the cardinal provision of the NCC Act is to ensure that the consumers are not exploited by the service providers.

“Although we know the challenges of the service providers, NCC has insisted that consumer consumers must be happy by ensuring that all service providers establish functional care centres and consumers’ complaints are being addressed.

“The media should also showcase the positive side of the service providers to enable the consumers take advantage of the ICT,” Onyia said.

NCC Director, Public Affairs, Mr Tony Ojobo noted that a lot of successes have been recorders since the inception of the GSM in the country.

He said that Nigerians should take advantage of the global market through the online businesses made available by the telecommunication networks in the country.

Ojobo said though there were challenges but there was no doubt that the much value has been added to the life of an average Nigerians through telecommunication.

According to Ojobo, if Nigerians focus on the challenges of the sector, they may neither see exiting opportunities nor exploit them.

“The last general election was improved upon due to telecommunications because all the card readers used then had a SIM card attached.

“Apart from the e-commerce, e-medicines among others, government offices no longer depend on files and as at April this year, we have 145 million active mobile phone lines in the country with tele-density of 103.5 per cent.

“Our Internet connectivity is 89.5 million for Internet users and 57 per cent of Nigerians are now connected to the Internet,” he said.

Director, Consumer Affairs Bureau, NCC, Mrs Maryam Bayi, represented by Dr Femi Atoyebi, her deputy in the commission, said the commission mandate was to protect the consumers against unfair practices from service providers.

She noted that the theme for the edition ‘Effective Service Delivery: The Right of the Telecoms Consumer’ was in line with the commissions’ responsibility to inform and educate the public on their privileges as consumers.

Bayi noted that the bureau has provided channels for consumers to express the complaints and grievances.

She said the outreach programme was one of such channels NCC has put together to bring all the stakeholders in the industry together which include the consumers, service providers and the NCC to resolve some of the issues.

Although some of the consumers acknowledged that telecommunication has improved lots of the situations in the country, they argued that the service providers should improve their service to the people

They said something should be done to address issues of drop calls, unsolicited text messages, unlawful deductions of credits, poor data service and distributions without compensation among others.

The consumers also called for intensified education and sensitisation by the NCC.

Responding, the representatives of the service providers, MTN, Globacom, Etisalat, Visafone and Airtel pledged their commitment to delivering service improved services to the consumers.

They, however, blamed their challenges on cost of running the business due to power failures and called on government to sustain its support to enable.

The providers said that it was work in progress and efforts were being intensified to make the system better.

•Photo shows NCC Executive Vice President, Dr. Eugene Juwah.

Source News Express

Posted 30/06/2015 05:22:58 AM


Share on facebook Yahoo mail icon Gmail icon



Loss Off Your Belly Fats, Upper Arm Fat and Body Fats In 2weeks Time.. Click HERE To Start Now!

Let us build the most comprehensive online database of worthy and credible Nigerians from all walks of life. It is worth doing!


You may also like...
2,000 policemen mobilised to keep peace as work...

‘Boko Haram’s attack on Monguno desperate, diversionary’ •DHQ...

Adegboruwa decries frivolous political injunctions, demands change

Peterside addresses the 34th Synod of Methodist Church,...

FG moves to end child marriage

Bauchi signs MoU for $200m sugar plant; to...

Fresh war likely in the Niger Delta: Report...

Akwa Ibom budgets N469 billion for 2014

Ozubulu Church Massacre shocking, alien to Ndigbo —...

Boko Haram contaminates water source, loses more areas...

Arsenal’s title challenge suffers setback following loss to...

I will rid NPA of corrupt practices: MD...


Latest News South-East Governors behaving like slaves — South-East CLO •Also slams FG, Army 13 political parties plan merger Ohanaeze warns against frivolous court order on IPOB •Indicts AGF Our faith in democracy remains unshaken, Buhari tells the world Angry Trump threatens total destruction of North Korea Delta gets new Electoral Act Workers protest concession of airports Enugu LG Election: Groups reject PDP candidate for Nsukka, urge opposition to produce credible alternative Dangote begs public to help monitor truck drivers •Sets up hotline for reports NYSC mourns as former DG dies African Union member states endorse the draft statute to boost African cinema industry Militants break silence on Army, IPOB clash; tell South East governors, Senators, Reps, Ministers, Ambassadors to resign immediately


Most Read Nigerian female sex addict opens up, says ‘I like it with both men and women’ (278,141 views) NUDE PHOTO OF OMOTOLA JALADE-EKEINDE surfaces online (260,113 views) Shameless Genevieve Nnaji exposes breasts in public (211,243 views) Finally named: The full list of friends of Nigerian female sex addict who prowled Facebook (177,310 views) Igbo scholar disgraces Femi Fani-Kayode •Demolishes claims on Igbo/Yoruba history with facts and figures (176,568 views) OLUMBA OLUMBA OBU (the one who called himself God) IS DEAD (158,029 views) Breaking News: POPULAR REVEREND CONVERTS TO ISLAM in Kaduna (Nigeria) (136,485 views) THE FINAL DISGRACE: Igbo scholar unleashes more facts about Igbo/Yoruba history, finishes off Femi Fani-Kayode with second article (126,685 views) OBJ’s son reported dead in Lagos plane crash •Names of more victims emerge (120,175 views) Lagos plane crash: Journalist releases victims’ names (111,102 views) Gunmen kill ASP, 2 other police officers in vain bid to kidnap Rivers PDP chieftain (110,251 views) APC cries foul as PDP’s Fayose takes early lead in Ekiti governorship election (102,651 views)


Categories Advertorials (3) African Press Organisation (81) Art & Literature (28) Business (2,691) Business Verdict (22) Columnists (740) Complaints & Requests (93) Enterprise & Opportunities (178) Entertainment (377) Features (487) Global Business Monitor (178) International (1,540) Interviews (129) Live Commentary (28) Love Matters (73) News (28,514) Opinion (808) Pidgin (8) Politics (3,934) Religion (625) Sports (1,322) Stock Watch (23) AMA & Al Jazeera Global Update


UBA mobile app

CBN words on marble advert



Manchester United vs Everton 4-0 All Goals & Extended Highlights


APO Newsbreak logo



Loss Off Your Belly Fats, Upper Arm Fat and Body Fats In 2weeks Time.. Click HERE To Start Now!

Let us build the most comprehensive online database of worthy and credible Nigerians from all walks of life. It is worth doing!

GOCOP Accredited Member

GOCOP Accredited member



Africa Media Agency and Al Jazeera





Loss Off Your Belly Fats, Upper Arm Fat and Body Fats In 2weeks Time.. Click HERE To Start Now!

Let us build the most comprehensive online database of worthy and credible Nigerians from all walks of life. It is worth doing!